Frequently Asked Questions

Everything you need to know about working with us

We are a manufacturer with 17 years of experience, operating our own standardized production facility and complete processing lines. From raw material procurement, mold making, and production to final packaging, everything is controlled in-house with no middlemen. You are welcome to visit our factory for an on-site inspection.

Our production base covers 5,000 square meters and is equipped with dozens of machines and multiple assembly lines. For regular products, monthly capacity reaches 800,000 units. During peak seasons, we can adjust production lines to scale up output, ensuring stable supply for bulk export orders.

Yes. We hold third-party certifications such as TÜV, SGS, and ISO, and have BSCI and Sedex audit reports. We can prepare a complete set of factory audit documents and facility credentials upon request, and welcome on-site audits.

Yes. We offer full ODM/OEM services including logo printing, packaging customization, design modification, and print customization. With an in-house design and mold-making team, we can produce according to your drawings, samples, or creative concepts, accommodating multiple brand label requirements.

The MOQ for standard products is 500 pieces. For first-time cooperation, we can lower the threshold for small trial orders. For custom-printed items, the MOQ is negotiable based on plate-making costs, offering flexibility for new customers.

Stock samples ship within 1–3 days; custom samples typically take 5–7 working days. Sample charges can be deducted from future bulk orders as agreed. Shipping costs are negotiable.

Our products meet major global standards and are certified by SGS, CE, FDA, ROHS, and others. We can provide corresponding test reports to support customs clearance in Europe, the US, Southeast Asia, and other regions.

We follow a strict four-step quality control process:
Incoming raw material inspection – non-compliant materials returned to suppliers.
First-article confirmation – sample parameters verified before mass production.
In-process inspection – QC staff spot-check semi-finished goods on each line.
Final inspection before shipment – random sampling ensures standards are met. Inspection reports can be provided with each shipment.

We strongly recommend Alibaba Trade Assurance to protect both parties. We also accept T/T wire transfer and L/C. For new clients, the common arrangement is 30% deposit in advance, with the balance due before shipment.

After deposit and sample approval, standard orders take 15–20 working days. Custom mold orders require 25–35 days depending on complexity. During peak seasons, we can expedite production to shorten delivery times.

Still Have Questions?

Our team is ready to help. Get in touch and we'll respond within 24 hours.

Contact Us

Get a Free Quote

Fill in the form and we'll get back to you within 24 hours.